Introduction :

Paluck Technologies Ltd entered the automobile and engineering services segment in 2010 with a robust vision to provide reliable, scalable, and OEM-backed service solutions to the growing automotive industry. The company is an authorized service center for Ashok Leyland trucks and buses, catering to both warranty and post-warranty vehicles. Paluck also operates an authorized dealership and service center for Bosch & Tel Turbo , Suzuki, providing sales, service, and genuine spare parts.

Infrastructure & Location Advantage :

Our flagship Ashok Leyland Service Centre is located on the Delhi-Jaipur Highway, near Dharuhera Industrial Area, a logistics hotspot. This strategic location enables us to serve a massive volume of transporters, fleet operators, and industrial clients passing through the corridor.

Suzuki's authorized dealership is situated in Sector-14, Gurgaon, one of the most premium commercial zones in Haryana.

Services Offered :

A. Ashok Leyland Service Centre:

• Routine servicing

• Engine tuning and diagnostics

• Accidental repairs

• Brake & clutch maintenance

• Wheel alignment, balancing, and rotation

• On-road breakdown support

• Free warranty services reimbursed by OEM

• Genuine spare parts sales

B. Bosch & Turbo Energy:

• Providing services of Bosch & Turbo equipment’s

• Periodic servicing and repairs

• Sales of certified spare parts

• Service offers and AMC packages

Customer Base :

Our automotive service centers cater to:

• Individual vehicle owners

• Fleet operators

• Logistics and transport companies

• Government bodies (tenders and contracts)

• Walk-in customers

OEM Relationship:

We maintain strong contractual relationships with:

• Ashok Leyland – for warranty service, spare sales, and support

• Bosch & Turbo Energy Limited – for warranty service, spare sales, and support

OEM compliance in tools, SOPs, infrastructure, and staff training is strictly maintained.

Workforce & Technology:

• 120+ employees deployed across workshops and showrooms

• Staff trained under OEM protocols

• Diagnostic tools as per Ashok Leyland, Bosch, Turbo Energy Limited’s standards

• CRM and ERP integration for service records and customer management

Revenue Streams:

• Warranty service reimbursements (OEM)t

• Paid servicing

• Accident repairs (insurance & private)

• Spare part margins

• AMC contracts

Growth Strategy:

• Expand into neighboring logistics hubs (Neemrana, Manesar, Bhiwadi)

• Launch digital appointment & feedback portals

• Collaborate with insurance companies for cashless claims

• Launch mobile servicing units

Summary:

Paluck Technologies has carved a niche as a trusted automotive partner, backed by global OEMs and supported by best-in-class infrastructure and service quality. The segment stands poised for significant growth with the rising demand for organized and accountable vehicle service ecosystems.

Business Strategy:

1. Territorial Expansion: Establish new Ashok Leyland service centers in industrial and transport hubs like Manesar, Neemrana, and Bhiwadi to increase service density and reduce vehicle downtime.

2. Dealer Network for Bosch & TEL: Expand Bosch & TEL dealership footprint in Tier-2 towns of Haryana and Rajasthan demand is rising.

3. Mobile Servicing Units: Launch fully equipped mobile vans for on-site servicing of commercial fleets and improving convenience and customer satisfaction.

4. Digital Engagement: Introduce online service booking, digital service reminders, and customer feedback loops via a dedicated mobile app.

5. Insurance Integration: Partner with general insurers to offer cashless accidental repair services at ALSC and Bosch centers.

6. EV Readiness: Prepare infrastructure for servicing electric trucks and scooters, and engage in OEM training for upcoming EV platforms.

7. Fleet Management Contracts: Offer AMC packages and fleet maintenance contracts to logistics companies and aggregator platforms.

8. Customer Loyalty Programs: Launch point-based loyalty programs for repeat customers, offering discounts and service benefits.

9. Brand Positioning: Strengthen Paluck’s image as a reliable and customer-first service provider through targeted digital marketing and referral campaigns.

10. Revenue Optimization: Optimize service processes to improve vehicle throughput per day and increase accessory/spare part sales per customer.

Kirloskar DG services & Pollution control Solution

Introduction:

Paluck Technologies Ltd is an authorized service partner of Kirloskar Oil Engines Ltd (KOEL), a market leader in diesel generators and industrial engines. The segment specializes in service, retrofitting, and upgradation of DG sets across commercial and industrial clients. In response to environmental regulations, Paluck has also become a key player in the installation of Dual Fuel Gas Kits and Retro Emission Control Devices (RECD).

Strategic Opportunity in NCR:

The Delhi-NCR region has banned use of conventional DG sets older than 3 year due to high pollution levels. This has opened a significant retrofit market. With 80,000+ DG sets in NCR alone, there is an estimated INR 4000 Cr+ opportunity for emission retrofit and dual-fuel conversion solutions.

Services Offered:

• Servicing and overhauling of diesel gensets (KOEL make)

• Supply of genuine KOEL spare parts

• Installation of Dual Fuel Gas Conversion Kits

• Installation of RECD (Retro Emission Control Device)

• Annual maintenance contracts (AMC)

• Warranty-period servicing (OEM authorized)

• Compliance upgrades to meet NGT norms

Geographic Coverage:

Paluck operates DG service and retrofit units in:

• Faridabad

• Gurgaon

• Rewari

• Ghaziabad

• Greater NCR Industrial Zones

OEM Partnership:

• Kirloskar Oil Engines Ltd – exclusive service and retrofit partner in designated zones

• KOEL training and tools integrated in operations

• Continuous OEM audit and quality controls

Technical Capability:

• 100+ technicians and engineers trained on KOEL systems

• Dedicated retrofit division with mobile support teams

• Modern tools and pollution testing devices

Revenue Streams:

• AMC and routine service contracts

• Periodic servicing and repairs

• Sales of genuine spare parts

• Service offers and AMC packages

• Revenue from conversion kit installations

• Retrofit solution sales to corporates and institutions

Key Clients:

• Commercial buildings

• Residential Societies

• Industrial parks

• Hospitals

• Government offices

• Builders and infra companies

• Every Kirloskar make genset & engine user

Summary:

Paluck Technologies is a pioneer in environment-friendly generator retrofitting. With OEM support, strategic regional presence, and regulatory tailwinds, this segment is well-positioned to dominate the emission control market while continuing to offer critical DG support services.

Business Strategy:

1. Territorial Retrofit Expansion: Scale retrofit services for DG sets across Tier-2 and Tier-3 cities beyond NCR, targeting compliance-driven opportunities and regulatory enforcement zones.

2. Partnerships with Regulatory Bodies: Collaborate with NGT enforcement agencies, pollution control boards, and urban municipal corporations to roll out RECD awareness and retrofit programs.

3. Product Bundling: Offer bundled retrofit packages including Duel Fuel Conversion Kits, RECD devices, and AMC contracts to simplify decision-making for clients.

4. Institutional Contracts: Secure long-term retrofit and service agreements with hospitals, hotels, and industrial parks for their full DG portfolios.

5. Pollution Compliance Auditing: Launch a paid third-party emission auditing service to help customers assess and upgrade DG sets as per NGT norms.

6. Mobile Retrofit Teams: Expand fleet of mobile vans equipped with emission monitoring and retrofitting tools to provide doorstep compliance upgrades.

7. Digital Service Desk: Launch a digital portal for AMC booking, DG health monitoring, retrofit status tracking, and online RECD certification.

8. Training & Certification: Establish a KOEL-certified training hub to educate technicians and DG set operators on compliant operation and maintenance.

9. Awareness & Branding: Conduct workshops, seminars, and digital campaigns on air pollution, RECD technology, and dual-fuel benefits under Paluck’s brand.

10. Revenue Optimization: Optimize labor and parts logistics through centralized dispatch and stock monitoring, increasing service efficiency and margins.

Telecom Engineering Services:

Introduction:

Paluck Technologies Ltd entered the telecom engineering services domain in 2011, marking its early diversification beyond power. Over the years, Paluck has become a trusted partner for leading OEMs and operators in the Indian telecom industry, executing network rollout, enhancement, and maintenance across multiple states.

Market Landscape:

India's telecom industry is the second-largest globally, with over 1.2 billion subscribers and increasing 5G rollout. Operators like Airtel, Jio, VIL, and BSNL, along with equipment OEMs such as Ericsson, Nokia, Huawei, ZTE, and Samsung, are aggressively investing in infrastructure and network quality. These OEMs outsource much of the field implementation to specialist partners like Paluck Technologies.

Services Offered:

• BTS (Base Transceiver Station) Installation & Commissioning

• OFC (Optical Fiber Cable) laying and maintenance

• Microwave antenna alignment

• Tower installation and integration

• Network upgradation (2G/3G to 4G/5G)

• Preventive and corrective maintenance

• Passive infra management (power, grounding, earthing, etc.)

Clients and Partnerships:

Paluck has long-standing partnerships with:

• Ericsson, Huawei, ZTE, Nokia, and Samsung (OEM partners)

• BSNL (public sector telecom)

• Airtel, Jio, Vodafone-Idea (indirectly through OEMs)

These partnerships are backed by annual maintenance contracts, roll-out projects, and field infrastructure upgrades.

Our Clients:

Client That We Have Worked With:

Geographic Footprint:

Paluck’s telecom team is operational in:

• Delhi-NCR

• Uttar Pradesh (East & West)

• Bihar & Jharkhand

• Madhya Pradesh

• Odisha

• Gujarat

• Rajasthan

• Punjab

• Haryana

• Maharashtra

• Tamil Nadu

Project Management & Field Force:

• Dedicated regional teams with 100+ skilled telecom engineers

• Cluster-based site management

• 24/7 maintenance and backend support

• Mobile support units for quick dispatch

Compliance & Quality Standards:

• Adherence to OEM quality protocols

• Use of calibrated tools and certified safety kits

• Field audits and project documentation

• ISO-standard project delivery approach

Revenue Model:

• Turnkey project billing (per tower/site)

• AMC contracts

• Equipment provisioning and manage services

• Manpower deployment and SLA-linked bonuses

Future Plans:

• Expand into 5G tower deployment and small cell networks

• Collaborate on Smart City and BharatNet initiatives

• Launch in-house telecom training centre

• Integrate telecom with solar/renewable infra (for rural sites)

Summary:

Paluck Technologies is a field engineering player in India’s rapidly transforming telecom ecosystem. With proven delivery capabilities, pan-India presence, and strong OEM ties, the company is strategically placed to play a significant role in India’s digital infrastructure growth.

Future Plans:

1.Strengthen Partnerships with OEMs: Deepen engagement with Ericsson, Nokia, Huawei, ZTE, and Samsung to secure long-term contracts for 5G rollout, network expansion, and O&M services across India.

2. Geographic Diversification: Expand presence in underserved telecom circles such as the North-East, Himachal Pradesh, Chhattisgarh, and Karnataka, increasing national coverage and client footprint

3. 5G Readiness: Invest in training, tools, and technologies to deliver 5G tower installation, small cell deployment, and fiberization projects.

4. Integrated Service Models: Bundle active (BTS installation) and passive (power systems, civil infra) services to offer end-to-end network rollout packages to OEMs and operators.

5. Infrastructure Sharing & Smart Cities: Participate in Smart City and BharatNet initiatives by providing telecom infrastructure services, including trenching, ducting, and tower erection.

6. Digital Operations Platform: Launch a centralized project monitoring and SLA tracking dashboard for clients to view live project status and compliance metrics.

7. Revenue Growth Targets: Aim for a 20% YoY revenue growth in telecom vertical through geographic and service line expansion.

8. Skilled Workforce Development: Partner with engineering colleges and telecom training institutes to develop a consistent pipeline of field technicians and site engineers.

9. Acquisition Opportunities: Explore acquisition of smaller regional telecom contractors to consolidate project capacity and reduce competition.